On the rare occasion that the machine is not working properly, the following types of defects can slip by production:

• Dry wipes. If one of the three valves isn’t firing correctly, you can have a group of wipes that are not dosed with liquid and are completely dry or potentially below our prescribed fill rate. These wipes will not work well and will smudge your screen. You will not be happy, and neither will we. Should you experience this, contact us and let us fix it.
• Empty pouches. If the towel misfires and doesn’t make it into the pouch, you will have an empty pouch with formula only. Opening these pouches will make nothing but a mess. If you experience this, please contact us and let us fix it.
• Lint. The material we use is extremely low linting and should not leave lint on your surface. This is very difficult to catch in production but can happen if the knives that are used to cut or splice the material are not sharp enough. If you experience a lint problem, please contact us, and we’ll make it right.

Splice. This is the rarest defect! We are considering offering a reward for anyone who finds this defect. In nearly 20 years, we have only seen it a few times. You will get a pouch that has a wipe that is sewn or taped together in the middle. This is harmless but not what you ordered. It happens when productions of the cloth are put together on one machine roll. This is a one in 100 million kind of situation. If it happens to you, let us know, and we will shower you with product!